We hope and pray your family, your friends and you are well and in good health, as we are all confronted by the threat of COVID 19.
We wish to be of service to our guests and if we can be of any assistance in any way at all, please do not hesitate to call us at 9879507277 or send us an email at firstname.lastname@example.org. Your request will be escalated to the concerned person and we will do all we can to assist you.
Our Commitment to Cleanliness & Hygiene:
At Balaram Palace Resort, we have always practiced being open and transparent with our guests and colleagues. Our hotels have always placed the highest emphasis on the safety and wellbeing of our guests with exacting standards of cleanliness and hygiene. With the risks associated with COVID 19, and in keeping with World Health Organization and Ministry of Tourism guidelines, we have implemented all the guidelines as on when required and wherever applicable.
All touch points in public areas like door handles, elevator buttons, counter tops, table tops, railings, etc. are cleaned continuously using a sanitizer/ disinfectant. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.
Masks and disposable gloves are being worn by all team members at all times and changed frequently.
Sprayer with professionally identified chemicals are being used to disinfect the hotel entrances, employee entrances, as well as various public areas.
Protocols are in place for staff in the kitchens, restaurants, in-room dining, and banquet halls to sanitize their hands every time they serve food or touch food related items.
Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely.
All supplies and materials are sanitized before being admitted into the hotel premises.
Our cars are disinfected after each use, as is luggage, before entering the hotel.
To ensure all standards and protocols are adhered to, each hotel has a dedicated Hygiene and Safety Manager.
Restaurants and seating in the lobby have been reconfigured to ensure safe distances are maintained between guests.
Temperature readings of non-resident guests are taken at the entrance of the hotel. Temperature readings of resident guests and team members are also taken once a day.
If any of the parameters for our guests or colleagues are not normal, a medical examination and medical assistance are provided immediately.
Professional agencies and doctors are on standby for sanitization of all areas should there be anyone detected with a positive sign of COVID-19.
Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a colleague needs to be quarantined.
Our guests have been extremely appreciative of the measures we are taking for their safety. Equally our colleagues have welcomed these initiatives, with none of our team members testing positive for COVID-19.
We would also like to assure you that we are entirely flexible with all new reservations and have instituted a policy that allows you to cancel your reservation at any time.
We would like to thank you for your support and we pray for your safety and wellbeing.